The following is the “Terms of Service” for utilizing our service. Click on the question to reveal the answer

Vehicles cannot be loaded beyond seating capacity. Each passenger must have a seat belt.

When a reservation is made with Point To Point Express, you expect that your vehicle will arrive on time. Likewise, we also expect that you, the Passenger, will be ready to depart at that time.

As it pertains to all “point-to-point” or “rides to an Airport”, you will be provided a 15 minute grace period, free of charge.

Should our vehicles be delayed by more than 15 minutes in starting their ride due to the delay of the Passenger(s) loading into the vehicle, there will be an additional time charged per vehicle for the time period (starting 15 minutes after the scheduled pick-up time) until the Passengers load into the vehicle and the trip begins. Wait Time Per Minute Fees are calculated by dividing the Hourly Rate for a Vehicle by 60

  • SUV = $60+
  • Ford Transit = $110+
  • Mercedes Benz Sprinter = $120+

Company is not responsible for delays or the Termination of Service in the winter caused by unsafe road conditions (ie. not salted roadways, traffic, accidents, etc.).

In the event a Passenger “No Shows” the Full Fare (including a 20% Gratuity) will be charged.

Our Drivers will wait no less than 15 minutes and will make repeated attempts to contact all parties prior to cancelling a ride.

Stops requested at the time of a reservation will incur a $10/stop charge (for a brief 10 – 15 minute stop). Additional Wait Time will be billed at the Vehicle’s Per Minute Rate, which are calculated by dividing the Hourly Rate for a Vehicle by 60.

  • SUV = $60
  • Ford Transit = $110
  • Mercedes Benz Sprinter = $120

Stops not requested at the time of a reservation may be honored at the Driver’s discretion, based on that Driver’s other commitments.

Any balance for a fare will need to be paid to the Driver at the conclusion of the service performed on the scheduled date, unless otherwise agreed to in writing by Point To Point Express.

A Deposit for your ride may be required at the sole discretion of Point To Point Express. In the event your ride(s) require such a deposit, they are non-refundable and will be communicated in writing prior to making the reservation by Point To Point Express.

You may cancel a ride without penalty up to 8:00PM MST the evening before a previously schedule trip without penalty. Cancelling a ride after this period may result in the full fare being charge, at the sole discretion of Point To Point Express.

All cancellation requests must be submitted via email to
billing@pointtopointexpress.com . Cancellation requests submitted by voicemail or phone will not be considered proper notice.

Company is not responsible for articles left in the vehicle.

Smoking is not permitted in any of our vehicles.

Should a Passenger get sick (throw up, etc.) in one of our vehicles, there will be a cleaning fee equal to any charges associated for the cleaning plus $500 for lost revenue.

Should a Passenger damage a vehicle in any way they will be responsible for any repair charges that are required to be performed by Point To Point Express’s preferred service provider.

DISCOUNTED FARES
Any discount provided will be at the sole discretion of Point To Point Express and will be based on the total number of rides you contract for. In the event that you cancel 25% or more of your rides after scheduled for any reason, Point To Point Express reserves the right to remove any discounts that were previously offered.

CANCELLING A RIDE
Should you cancel a requested ride between 71 hours to 25 hours of the first ride taking place, a cancellation fee of 50% will be charged of the discounted fare. Should you cancel a requested ride with less than 25 hours prior to the first ride taking place, a cancellation fee of 100% will be charged of the discounted fare.

SETTLEMENT OF CHARGES
At the sole discretion of Point To Point Express a “House Account” with Direct/Invoice Billing may be offered. Should the Client agree to this billing schedule a 20% Service/Gratuity Charge will be added to each completed service. Local Clients may opt for settlement on a weekly or monthly basis. Out of Town Clients will have all balances charged prior to the last ride of their visit.

During the Sundance Film Festival there is additional traffic in Park City and additional delays getting baggage at the Airport. As a result, our vehicles actually complete fewer Airport Transfers during the Festival than on other days of the year. As a result, there is a $50 Surcharge assessed to each Airport Transfer.